Job Description

For an international company operating in the maritime industry, we are looking for an experienced Service Coordinator who enjoys organizing technical service activities, coordinating engineers and maintaining an overview in a dynamic international environment.

You will join an international organization specializing in lifting and handling solutions and life-saving equipment for the maritime industry. From its location in Schiedam, service activities are coordinated for customers and projects worldwide.

The company is growing and expanding its service operations. You will play an important role in ensuring that service activities run smoothly, customers receive the right support and engineers have everything they need to perform their work.

What will you do?

As a Service Coordinator, you are responsible for coordinating and organizing service activities. You work closely with the Service Manager, service engineers, customers and internal departments.

Your responsibilities include:

• Planning, coordinating and following up on service activities

• Acting as the main point of contact for customers regarding service-related matters

• Handling service requests and the service hotline

• Preparing quotations for service activities

• Supporting service engineers with job briefings, debriefings and documentation

• Delegating tasks and monitoring progress

• Supporting sales and project teams with service contracts

• Monitoring working hours, costs and invoicing

• Tracking service performance, KPIs and project targets

• Analysing service data and identifying areas for improvement

Who are you?

We are looking for someone with experience in a technical or service-oriented environment who combines strong organizational skills with a customer-focused mindset.

You bring:

• A Bachelor's or Master's degree, preferably in Engineering or a related technical field

• Experience in service coordination or a similar coordinating role

• Experience within the maritime or offshore industry is a strong advantage

• Experience with planning, coordinating and delegating activities

• A good understanding of technical service operations

• Experience with monitoring hours, costs and service performance

• Strong communication and organizational skills

• A proactive, hands-on and solution-oriented attitude

• Excellent English communication skills, both written and spoken; Dutch is not required

You are independent, structured and able to switch quickly between different tasks. You enjoy working with customers and engineers and know how to keep operations running smoothly.

What do we offer?

• €50,000 – €54,000 gross annual salary, including 8% holiday allowance

• An interesting and challenging position within an international organization

• Flexible working hours

• Hybrid working possibilities after the onboarding period

• A friendly team with an informal company culture and open-door policy

• A high level of responsibility and independence

• Opportunities for personal and professional development

• Working in an international environment with worldwide projects

Your working environment

You will work at the company's office in Rotterdam, where international service activities for the maritime industry are coordinated.

It is a growing service department where teamwork, customer satisfaction and technical quality are key.

Location
Rotterdam